SHIPPING POLICY
DATE OF LAST UPDATE: May 24, 2022

Domestic Shipping Policy

Shipment processing time
All orders are processed within 3 business days.

Shipping rates and delivery estimated
Shipping charges for your order will be calculated and displayed at checkout.

 Shipping method                       Estimated delivery time             Shipment cost    
 Standard Shipping                      3-8 business days                          Free

USA: Currently we only ship to the United States forty-eight contiguous states and Washington, DC. However, we cannot ship to P.O. boxes or military bases or diplomatic locations.

Shipment confirmation and order tracking
When your order is processed and a tracking number is available, you will receive an email with tracking information.

Customs, duties, and taxes
southlanetower is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). This should be impossible since we do not ship internationally.

Damages
southlanetower is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy
southlanetower does not ship internationally.

Still have questions about shipping? Contact customer service at support@southlanetower.com.

Head Office Canada
Southlane Tower
Re: Customer Support
400 Telstar Ave
Sudbury, Ontario, P3E 5V7
Canada

US Office
Southlane Tower
Re: Customer Support
2394 Reppert Coal Road
Warren, Michigan, 48093
United States

Hours: Mon - Fri: 9am - 5pm est. Someone will respond to you in 24-48 business hours.